Customer-Centric Digital Transformation.
Helping clients thrive in the experience economy
At Digitalist Group Plc, we partnered with top brands like Honda, Finnair, Volvo, and Kone to transform customer experiences using technology, data, and design. Our goal? To help clients deliver outstanding digital experiences that boost growth and loyalty.
Lead: Rob Moore
Building Strategic Engagement.
I led C-suite engagement and helped clients tackle key challenges such as:
Moving from old legacy systems to modern, connected digital platforms
Turning raw data into useful customer insights
Creating personalised, smooth customer journeys
Safely integrating AI into business processes
We offered trusted, practical expertise to help businesses prepare for the future—from insights to implementation.
Offerings That Made a Difference
Our work combined CX strategy, AI innovation, and data-driven development focused on real business results:
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Customer Experience Consulting:
Journey mapping, personalisation, and feedback systems that increase satisfaction and loyalty.
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AI Hub:
Secure AI environments to improve workflows without risking sensitive data.
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Data-Driven Development:
Transforming complex data into clear insights that boost revenue and marketing.
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Digital Transformation:
Modernising legacy systems to speed up operations and improve customer experiences.
Results that Matter
Across industries—from automotive to finance to hospitality—we achieved:
20%+ increase in customer satisfaction
15%+ rise in retention rates
10%+ growth in customer lifetime value
Examples include:
A finance client increased digital engagement by 30% and cut service calls with a new customer journey.
An online retailer lowered cart abandonment through personalised UX.
A hospitality brand improved satisfaction with real-time feedback loops.
Role Specifics
I was responsible for:
Managing top client relationships globally
Using market insights to shape strategy
Leading growth and go-to-market plans
Overseeing the entire customer lifecycle
Advising on AI, CX, and digital transformation aligned with business goals
Why It Matters.
This project shows that blending customer-first design with smart tech can:
Turn traditional businesses into digital leaders
Deliver real business impact, not just tech upgrades
Build flexible, future-ready organisations that thrive in tough markets
Reads to Help Your Business Grow
Experience.
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Want to future-proof your business - and your customer experience?
Contact us. We can help.